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Luxor - Troubleshooting Basics

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Luxor, Luxor ZD,
PROBLEM CAUSE RESOLUTION
Network not listed on available networks Controller not seeing network Reset network router and verify Wi-Fi signal at transformer's location
If the App loses the controller or does not connect, please check the Wi-Fi strength on the Luxor. Weak Wi-Fi signal.

Please check the RSSI on the router using article here for LUXOR ZD/ZDC or article here for LUXOR:

If the RSSI is good (above 70) then try the direct connect method to connect to the Luxor.

If direct connect works, try the manual configuration to connect to the Luxor:
If the controller falls off network, please check the Wi-Fi strength on the Luxor.

Weak Wi-Fi signal.

Please check the RSSI on the router using article here for LUXOR ZD/ZDC or article here for LUXOR:

If signal is low, you may need to elevate the network router for a better signal or add a Wi-Fi booster to increase the signal at the controller.
LAM will not assign a fixture Low Wi-Fi signal strength near the fixtures Elevate the network router for a better signal or add a Wi-Fi booster to increase signal at the controller
Fixtures operate correctly from the con- troller, but not from the app at controller Low Wi-Fi signal strength Elevate the network router for a better signal or add a Wi-Fi booster to increase signal at the controller
A fixture will not turn on from app, but will under “All Lights On” Fixture may be grouped incorrectly Using the LAM device or by returning the fixture to the transformer, group the fixture to the appropriate group
  • FAQ, Installation, Programming
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