Support

Luxor App

There is a quick three-step troubleshooting process to determine why the code is not appearing. The steps are to verify correct firmware, verify users are on the correct screen and verify all network tests have passed. 

1. Facepack firmware must be v0.33. For information on updating the firmware, please visit the section here.

2. The user must be on the Luxor controller WIFI/LAN setup screen before pressing NEXT in the app on the Add Controller page. For more information on adding a controller, visit the support section here.

3. The network test is designed to verify that each step in the network setup process is OK in order to access the Cloud. If any of the steps fail, then the four-digit code will not be displayed. The steps include: Checking Connection, Checking DNS, Checking the Internet, and Checking AWS. For a better understanding of each step, please see the article here.

Yes.  Open the Luxor app and turn OFF the Luxor Cloud feature.  Once Luxor Cloud is disabled, connect to local network or direct connect to Luxor controller.  A quick way to verify you are out of Cloud mode is site name will not appear on the home screen.

Here are the steps:

1. Select OK or go to phone settings and turn ON cellular data.

2. Close app (double click and swipe up) and restart.  If app is not closed, the following error message(s) will appear. 

Users Per Site: Unlimited.

Controllers Per Site: We support up to 10 primary controllers (Luxor with facepack) per site.