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Luxor® - AWS Fail Message

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When a Luxor controller fails to connect to AWS, users will encounter the following limitations:

Cloud Mode Access: Users will not be able to access the system via Cloud mode.
4-Digit Code Retrieval: The setup code required for cloud configuration will not be generated or displayed on the Luxor® controller.

There are four primary reasons why the AWS connection may fail:

Static IP Enabled
  1. Using the scroll wheel, select Setup.
  2. Select Wi-Fi.
  3. Select Static IP.
  4. Uncheck the Enable Static IP Address box.
  5. Select Home.
Control4 Enabled
  1. Using the scroll wheel, select Setup.
  2. Select Wi-Fi.
  3. Select Integration.
  4. Check the Luxor App (mDNS) box.
  5. Select Home.
Lutron Enabled
  1. Using the scroll wheel, select Setup.
  2. Select Wi-Fi.
  3. Select Integration.
  4. Scroll and select Lutron.
  5. Uncheck the Lutron Enabled box.
  6. Select Telnet.
  7. Select Home.
Router Setting

If these settings are not enabled, the issue may lie with the router. To verify, connect the controller to a mobile phone hotspot. If the AWS connection works over the hotspot, the router is likely blocking Luxor AWS traffic.

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